Shipping and returns

PAYMENT:
Payment can be effected at your choice by credit card, paypal, bank transfer in advance or cash on delivery. Pick up at our premises is also possible on request. We would like to remind you that any analyst considers the security of your personal data as more effectively guaranteed in on-line payments than in traditional shops.

SHIPPING:
The orders are being shipped with the major international express couriers. Delivery normally takes place within 48-72 hours after the order is placed, save in very exceptional cases when it can be delayed up to 10 working days. In the unlikely event of damage during transport, the vendor undertakes to replace the broken parts within 10 days at his own expense.

RETURNS:
In case the conclusion of a purchase contract takes place outside business premises, the purchaser has the faculty to withdraw under Decree-Law No. 206/2005. This is the case of purchases concluded by telephone or on the internet, whether the goods are delivered door-to-door or picked up at the vendor premises or any other access point. This procedure apply solely to consumers acting for purposes unrelated to their own commercial activity. Purchases concluded by retailers or companies are therefore excluded from the right of withdrawal. The consumer has the right to withdraw within 10 calendar days from the date of reception of the goods. The right to withdraw consists in the faculty to return the purchased goods to the vendor and receive refund within 30 days. The transport costs sustained for the shipment and the return of the goods are not subject to refund.

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